Effective Customer Contact

Build your brand over the phone.

Being intimate with your customers means knowing who they are, what they want and how you can best service them. To achieve that, you have to ensure that you are making effective customer contact at every opportunity; that every customer interaction builds your brand.

As an adjunct to face-to-face, e-contact and mail tactics, tele-contact is a valuable and cost-effective means of acquiring new customers, qualifying potential customers and helping you to create customers for life.

Our call centre, enabled by leading edge technologies, such as interactive voice response, allows you to react immediately to customer queries, proactively market your product, place orders and importantly, gather real-time customer feedback.

Our effective customer contact services include:

• Tele-sales & sales lead generation
• Tele-marketing, including bulk sms & email services
• Dedicated customer care
• Toll free point of purchase hotlines
• Competition lines & competition handling
• Help desk services
• Disaster recovery services
• Order processing
• Market research, auditing & information collection

Tailored customer relationship solutions. 24 hours a day.